Head of IT Operational Services
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight)
Its an exciting time to join us and play a key part in our ambitious IT Strategy. We are investing in our people, processes and systems to make us more effective, productive and easier to engage with. Transform 21 will bring change and evolution in our ways of working, taking advantage of the latest systems and technology.
As Head of IT Operational Services, you will be responsible for managing the Housing 21 operational IT service with a focus on high levels of customer satisfaction, effective incident resolution and robust management of operational services and assets.
You’ll lead the team, driving a customer focussed, high performing culture and be passionate about empowering and developing your team. Focussed on continuous improvement, always looking for opportunities to help us work smarter, not harder and keeping us future fit.
Responsible for the IT Operational Service Desk, field service engineering , 2nd analyst support, managing supplier contracts and SLAs, you will lead the standardisation of IT operational services and IT assets across the organisation.
This is a home based role, with occasional travel required to our Head Office in Birmingham
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, please take a look at the attached job profile for full details.
We’d love to meet you!
What we’re looking for
The essential requirements for the role include:
- Degree / Professional Qualification or equivalent experience
- ITIL v3 Expert and/or ITIL v4 Managing Professional/Strategic Leader
- An IT Service Desk Management Qualification
- Proven experience of ITIL adoption / implementation
- Experience of 3rd Party IT Supplier Management.
- Experience of supporting and maintaining a variety of business application, Office365, Windows 11 and Microsoft O365.
- Experience of creating and managing a high performing team and knowledge of skills and techniques to drive performance.
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
Closing Date for applications 25 June.
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
About us
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!
Benefits
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