Head of Operational Support Services
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Hours: 35 hours per week
This is an amazing opportunity to join Housing 21 as the new Head of Operational Support Services working across our Retirement Living and Extra Care operations.
Oversight and leadership of an operational support team of specialists, in the areas of Social Housing Regulations, complaint, policy, and anti-social behaviour. You will be responsible for developing, delivering, and embedding the strategy and direction across operations, keeping us safe and compliant in these areas.
You will have in depth knowledge, experience and understanding of the regulations, using your expertise to inform and support our operational teams to provide safe and effective services to our residents. You will influence and embed policies and procedures across the organisation and where required identify risks.
As a key member of the senior leadership team, you will be required to challenge, influence, advise and support various stakeholders to ensure the delivery of high-quality housing services to our residents.
While the role is home based the successful candidate will be required to attend team meetings at our head office in Birmingham as required.
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
We’d love to meet you!
What we’re looking for
The essential requirements for the role include:
- Strong understanding of the Social Housing Regulations
- Substantial experience of leading and managing a team
- Substantial knowledge and proven experience of the working in the Housing Sector for older people
- Substantial experience of developing, creating, and presenting reports to Boards, Executive Teams and External Regulators
- Experience of policy and process development to support employees
- Strong influencing and positioning skills with the ability to work effectively and collaboratively and network effectively at all levels to reach effective outcomes and shared commitment
- Highly organised, delivery and service focused and able to manage multiple priorities.
Closing date for applications 6 September
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
About us
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!
Benefits
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