IT Systems Engineer

Salary £48,933 Per annum

Location Birmingham

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight)

It’s an exciting time to join our IT team, following a new structure design, we have several opportunities which will help support and shape our IT systems & service delivery and achieve our vision. We are investing in our people, processes and systems to change and evolve our ways of working, taking advantage of the latest systems and technology.

As IT Systems Engineer you will provide 3rd line telephone support for approximately 2000 plus users across the business. An awareness of how to support those who are less technical is important.

Within the role you will have a focus on ticket management and resolution. You will be responsible for configuration, administration, security, and support of all aspects of the Housing 21 IT Enterprise Infrastructure. This includes both physical server infrastructure as well as virtual “cloud” technologies.

This is a skilled technical role. The post-holder will be continually updating their external knowledge of associated applications as well as key industry changes. Knowledge of Microsoft Office 365, Microsoft Azure, SharePoint, Cisco Meraki and other relevant technologies and the ability to apply changes, patches and security fixes are core components of the required role.

This is a hybrid role, and the successful candidate will be required to attend our head office in Birmingham at least once a week and to attend meetings as required. You must be easily commutable to this location.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for

The essential requirements for the role include:

The ability to troubleshoot issues to third line support level on the corporate systems (full list available on the attached job profile)
Knowledge of techniques that can be employed in capacity management, availability management and continuity management such as risk assessment, analysis of single point of failure etc.
Excellent troubleshooting techniques, with the ability to work with end users and other IT staff to ascertain root causes of system problems and develop work arounds and permanent solutions.
Appropriate Microsoft Azure certification to match required knowledge areas

Why us?

We support our employees to do what they do best, whether that’s through learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

Closing date for applications 24 October

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Please note the successful applicant will be required to complete a DBS check at the point of offer.

About us

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!