Resident Engagement Advisor

Salary £50,401 per annum

Location Home Based

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight)

Looking for a role with purpose that makes a real impact on our residents?

We’re seeking 2 proactive and dedicated Resident Engagement Advisors. The purpose of these roles is to ensure the voice of our residents is heard and considered in any decisions across the organisation.

You will be passionate about the services we provide and driven to ensure we are the best we can be for our residents. You’ll be future focussed, supporting us to understand the changing needs and wants of our residents, keeping us future fit.

Responsible for developing and evolving forums to gain resident insight and feedback. You’ll bring innovative ways to encourage a diverse range of residents to get involved. Building relationships and working in collaboration with operational managers across the organisation, providing support and guidance to ensure residents feedback shapes our plans.

Curious to know more? If you’re looking for an opportunity where you can make a real difference at an organisation with a strong social purpose, take a look at the job description for further details.

What we are looking for:

Previous experience of implementing a resident engagement strategy
Understanding of what makes excellent resident engagement and why this is important to both residents and to the organisation 
Ability to build strong relationships at all levels
Creative and proactive approach to developing resident engagement activities
Ability to analyse and manipulate data and insight

Closing date for applications 4 May, with interview taking place 15/16 May

Due to the nature of this role this advert may close earlier than the closing date listed if sufficient applications have been received. Please apply early to avoid disappointment.

About us

We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees.

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn’t have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!