Complaints Coordinator

Salary £33,495 per annum

Location Home Based

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Hours: 35 hours per week

An exciting opportunity for a Complaints Coordinator to join our team.

We are looking for an enthusiastic individual with a keen interest in complaint resolution and delivering excellent customer service. You’ll need a proactive, ‘can do’ attitude, with the ability to learn new skills and work effectively in a high volume, fast paced environment.

You will be the first point of contact for complaints, providing support to the Strategic Projects Team and the wider business. Responsible for managing the phone lines and the email inbox, allocating work accordingly to the complaints handlers.

Fantastic attention to detail is a must, along with excellent IT skills, a strong understanding of confidentiality and the ability to multitask to work to deadlines. You will ensure records are kept up to date and ensure strict deadlines and regulations are adhered to.

You’ll build strong relationships with stakeholders and work in collaboration with the wider team, to deliver an excellent support service.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, take a look at the job description for further details.

What we are looking for:

Previous experience in an administration/ coordinator role
Excellent attention to detail
Excellent IT Skills, including case management
Understanding of data protection and confidentiality
Ability to manage own workload and meet deadlines
A positive, proactive approach
Excellent communication skills, with the ability to liaise with stakeholders at all levels

Closing date for applications 06 May 2026.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees.

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn’t have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!