People Services Assistant

Salary £15,312 per annum

Location Birmingham, Home Based

This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Hours: Job Share, 16 hours per week

The Role

We are seeking to recruit a People Services Assistant for Job Share.

In this role, you will provide a people-focused service to the business, including supporting day-to-day HR operations, resolving first-line employee queries, and contributing to project work and organisational change initiatives. You will also support managers by providing initial advice and guidance to help them carry out their people management responsibilities effectively.

Alongside core operational responsibilities, the role will involve supporting continuous improvement across the People function.

At Housing 21, we are committed to providing outstanding support to our colleagues and enhancing employee satisfaction. As a People Services Assistant, you will play a key role in delivering the wider People strategy.

While the role offers flexibility with home-based working, the successful candidate may be required to work from our Birmingham Head Office as needed.

If you’re looking to build or broaden your HR generalist experience with exposure to both operational work and project-based initiatives, we would love to hear from you. Please see the attached job description for further details.

What We’re Looking For

Essential requirements include:

Experience working in an HR role with knowledge of HR processes, first-line employee relations, change management, advice, and guidance.
Experience working in a fast-paced, high-volume environment and projects
Ability to work collaboratively as part of a team and contribute positively.
Flexible and adaptable to the needs of customers and the organisation.
Experience of working with an HR system.
Good working knowledge of Microsoft Word and Excel.
Understanding of confidentiality and data protection legislation.
Educated to GCSE Grade C (Level 4) or above (or equivalent experience).
CIPD Level 3 (or working towards) or equivalent HR experience.

Why us?

We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21.

We’re an inclusive employer and care about diversity in our teams. Let us know in your application if you have accessibility requirements for interviews.

If you require more information before applying for this role, please see the attached job profile.

Closing date for applications is 31 May 2026, with interviews taking place 8 June 2026.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!