Income Administrator
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Hours: 35 hours per week
Shift Pattern: Home based with requirement to travel to Head Office fortnightly as per business need and also for training purposes.
Please note that as well as your CV we also require you to submit a cover letter for this role.
The role
As part of this varied role, you’ll take ownership of the accurate, complete and timely processing of payments relating to rents and service charges. You’ll manage tenant direct debits, housing benefit entitlements and contributions, rent transfers, refunds and payment queries, alongside tenancy set-ups and amendments. You’ll also oversee former tenant arrears and overpayments, maintain the Universal Credit portal, provide legal administration support and raise sublet invoices.
Working closely with operational teams and other stakeholders, you’ll help ensure every customer receives a seamless, accountable and customer-focused service. Where appropriate, you’ll connect customers with operational colleagues, supporting our devolved “My court – My business” approach.
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
We’d love to meet you!
What we’re looking for
The essential requirements for the role include:
- Experience working in a fast paced, high-volume environment and delivery of excellent customer service
- Has experience of working in the housing sector
- Has working knowledge of the benefits system- HB and UC
- Track record of delivering services to meet customers’ needs
- Confidentiality and data protection legislation
- Experience working with complex systems solutions with numerous interfaces from feeder systems
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.
An offer of employment will be subject to the satisfactory completion of basic disclosure check.
Closing date for applications 18 October 2026
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
About us
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!
Benefits
Check out a full list of our employee benefits here. Benefit entitlements are confirmed with your offer of employment.
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