Contracts Manager - Responsive Repairs

Salary £52,418 per annum

Location Oldham

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight)

The role

Our Contracts Manager plays a key role in ensuring our contractors deliver high-quality services, value for money, and full compliance with legislative and regulatory requirements.

In this role, you will oversee the responsive repairs services across our Oldham PFI. Responsible for the effective management and performance of contractors, ensuring repairs are completed safely, on time, to the required standards and within budget.

You will measure and monitor contractor performance, analysing the data and feedback, you will identify risk and areas for improvement. You will be solutions focussed, ensuring our residents receive the best possible services.

You will:

Develop, manage and maintain relationships with all critical suppliers including specialist and general sub-contractors, consultants and all other third parties
Monitor and manage delivery of contractors planned and reactive programme of works, reporting on programme progress and spend, highlighting key issues trends and assist in forecasting future spend.
Work collaboratively with colleagues responsible for planned investment, lifecycle replacement and capital projects, providing technical support, contract management expertise and operational input where required to ensure programmes are delivered effectively.
Contribute to the Out of Hours Duty Manager rota, providing effective leadership, decision making and operational support to ensure emergency and urgent repairs are managed safely and efficiently.
Work with all key stakeholders to ensure our properties remain safe, secure and comply with all legislative requirements.
Monitor contractor performance and identify opportunities for continuous improvement.

This is an excellent opportunity for an experienced contract management professional who can build trusted relationships contractors, drive performance, and ensure high standards of compliance and service delivery.

While the role is home based the successful candidate will be required to attend meetings at our head office in Birmingham as required.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for

The essential requirements for the role include:

A professional knowledge and/or experience of contract management
Demonstrable experience and proven track record of effective supplier and contract management
Experience of working together with external suppliers to solve problems
Excellent analytical skills, with the ability to identify areas of concern and suggest solutions
Proven ability to challenge underperformance and hold contractors accountable for service delivery.
Experience using performance data, resident feedback, and trend analysis to improve service outcomes.
Understanding of asset compliance, risk management, and legislative responsibilities within social housing.
Ability to balance customer service, compliance, quality, and cost when making operational decisions.
Experience working collaboratively across repairs, compliance, housing, and asset management teams.

Closing date for applications: 18 November 2026

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!